1. Introduction
GlucoWorks LLC, a Wyoming limited liability company, doing business as CGMInsight™ (“GlucoWorks,” “Company,” “we,” “our,” or “us”), is committed to protecting the privacy of individuals who visit our corporate website at gluco-works.com (the “Website”). This Privacy Policy (“Policy”) describes what information we collect, how we use it, with whom we share it, and what choices you have.
If you are a resident of Washington, Nevada, or another state that has enacted a consumer health data privacy law, please also review our Consumer Health Data Privacy Policy, which is incorporated herein by reference.
2. Information We Collect
2.1 Information You Provide Directly
- Contact Form Submissions: Name, email address, organization name, phone number, and the content of your message when you use our contact form or send emails to addresses listed on the Website.
- Demo Requests: Information you provide when requesting a product demonstration, including your name, practice name, role, and contact information.
- Email Communications: Any information you include in emails to info@gluco-works.com, legal@gluco-works.com, or other Company email addresses.
- Newsletter Sign-up: Email address and name if you subscribe to receive updates from us.
2.2 Information Collected Automatically
When you visit the Website, certain information may be collected automatically through standard web technologies:
- Device and Browser Information: IP address, browser type and version, operating system, device type, and screen resolution.
- Usage Data: Pages visited, time and date of visits, time spent on pages, referring URL, and click patterns.
- Cookies and Similar Technologies: See Section 7 (Cookies) for details.
2.3 Information We Do Not Collect
The Website does not collect:
- Protected Health Information (PHI) or patient data of any kind;
- Social Security numbers, financial account numbers, or government-issued identification numbers;
- Biometric data;
- Information from children under 18 (see Section 11).
3. How We Use Your Information
We use the information collected through the Website for the following purposes:
- Responding to Inquiries: To respond to your contact form submissions, demo requests, and other communications.
- Marketing Communications: To send you information about our products and services, industry developments, and company updates, if you have opted in to receive such communications. You may opt out at any time.
- Website Operations: To operate, maintain, and improve the Website, including monitoring performance and troubleshooting issues.
- Analytics: To analyze aggregated, de-identified usage patterns to understand how visitors interact with the Website and to improve content and user experience.
- Security: To detect, prevent, and address fraud, unauthorized access, and other security concerns.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
4. Information Sharing and Disclosure
We may share your information only in the following limited circumstances:
4.1 Service Providers
We use third-party service providers to support the Website and our business operations. These providers are contractually obligated to use your information only for the purposes for which it was disclosed.
| Provider | Purpose | Data Involved |
|---|---|---|
| Google (Firebase Hosting) | Website hosting and content delivery | Standard web logs (IP, user agent) |
| Google Workspace | Email and business communications | Contact form data, email correspondence |
| Brevo (Sendinblue) | Marketing email delivery | Name, email address (opted-in contacts only) |
| HubSpot | CRM and contact management | Business contact information (name, email, org) |
4.2 Legal Requirements
We may disclose your information if required to do so by law, regulation, legal process, or governmental request, including to: (a) comply with a subpoena, court order, or other legal process; (b) respond to a government investigation or regulatory inquiry; (c) protect the rights, property, or safety of GlucoWorks, our users, or the public; or (d) enforce our Terms of Service.
4.3 Business Transfers
In the event of a merger, acquisition, reorganization, corporate conversion (including conversion from LLC to C-Corporation), or sale of all or substantially all of our assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.
5. Data Retention
We retain information collected through the Website as follows:
| Data Type | Retention Period | Basis |
|---|---|---|
| Contact form submissions | 3 years or until deletion request | Business relationship management |
| Marketing email lists | Until unsubscribe or deletion request | Consent |
| CRM business contacts | 3 years from last interaction | Legitimate business interest |
| Web server logs | 90 days | Security and operations |
| Analytics data (aggregated) | 26 months | Website improvement |
6. Data Security
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, or disclosure. These include:
- TLS encryption for all data in transit (HTTPS enforced across the Website);
- Access controls limiting employee access to personal information on a need-to-know basis;
- Firebase Hosting’s built-in DDoS protection and global CDN;
- Google Workspace security controls for business email.
However, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security of your information.
7. Cookies and Tracking Technologies
7.1 Cookies We Use
The Website may use the following categories of cookies:
- Strictly Necessary Cookies: Essential for basic Website functionality (e.g., session management if applicable). These cannot be disabled without impairing the Website.
- Analytics Cookies: We may use analytics services (such as Google Analytics) to collect aggregated information about how visitors use the Website. These cookies help us understand traffic patterns and improve the Website.
7.2 Your Cookie Choices
Most web browsers allow you to control cookies through browser settings. You can set your browser to refuse all cookies, accept only certain cookies, or alert you when a cookie is set. Please note that disabling cookies may affect your experience on the Website.
7.3 Do Not Track
The Website does not currently respond to “Do Not Track” (DNT) browser signals. We do not use advertising cookies or cross-site tracking technologies on the corporate Website.
8. Your Rights and Choices
8.1 General Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete personal information.
- Deletion: Request deletion of your personal information.
- Opt-Out of Marketing: Unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in any email or by contacting us.
8.2 California Residents (CCPA/CPRA)
If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with additional rights, including:
- The right to know what personal information is collected, used, and disclosed;
- The right to delete personal information;
- The right to opt out of the “sale” or “sharing” of personal information;
- The right to non-discrimination for exercising your privacy rights.
We do not sell or share personal information as those terms are defined under CCPA/CPRA. To exercise your California privacy rights, contact us at privacy@gluco-works.com.
8.3 Other State Privacy Laws
Residents of Colorado (CPA), Connecticut (CTDPA), Virginia (VCDPA), Texas (TDPSA), Oregon (OCPA), and other states with comprehensive privacy laws may have additional rights. We will honor valid requests under applicable state law. Contact privacy@gluco-works.com to exercise your rights.
8.4 How to Exercise Your Rights
To submit a privacy rights request, email us at privacy@gluco-works.com with the subject line “Privacy Rights Request.” We will respond within thirty (30) days, or within the timeframe required by applicable law. We may need to verify your identity before processing your request.
9. Consumer Health Data
If you are a resident of Washington, Nevada, or another state that has enacted a consumer health data privacy law, additional protections may apply to certain categories of data. Please review our Consumer Health Data Privacy Policy for details on how we handle consumer health data under these laws.
10. International Visitors
The Website is hosted in the United States and is intended for visitors located in the United States. If you access the Website from outside the United States, you understand and consent to the transfer of your information to the United States, where data protection laws may differ from those in your jurisdiction.
11. Children’s Privacy
The Website is not directed to individuals under the age of 18 and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@gluco-works.com and we will promptly delete such information.
12. Third-Party Links
The Website may contain links to third-party websites, including the CGMInsight™ platform (cgminsight.com), partner websites, and external resources. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any website you visit.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. For material changes, we may provide additional notice at our discretion. Your continued use of the Website after changes are posted constitutes acceptance of the updated Policy.
14. Contact Information
For questions, concerns, or requests related to this Privacy Policy, please contact:
GlucoWorks LLC
Privacy Inquiries: privacy@gluco-works.com
Legal Inquiries: legal@gluco-works.com
General Inquiries: info@gluco-works.com